CATI Surveys in Nigeria
Webhaptic Intelligence operates a CATI centre in Lagos, Nigeria giving us the capacity to conduct CATI Surveys in Nigeria to clients and partners. The city itself is a melting pot of cultures, and our native-speaking executive field force even more so. But the best part is our ability to execute CATI studies with our own resources.
Through continuous training, monitoring, and coaching of our international executive interviewer field, we guarantee the highest level of data collection quality. Our clients benefit from coordination and data delivery from a single source that they can trust.
Our team is completely up to date on all statistical selection procedures and data collection methods used. We provide individualized service according to your specific needs and collect as well as analyze data for you from our  25 CATI stations, headquartered in Lagos, Nigeria.
Call Recording
Integrated into Webhaptic Intelligence solutions is a wonderful call recording system that allows us to record our phone surveys with your customers (where permission given). This allows you as users of our reporting suite to listen/download/send recordings enabling staff and managers to better understand the customers view points, take decisive action where needed, utilize and understand best practice and recognize and reward fantastic staff.
The recordings, often used in conjunction with escalation alerts will allow you to better gauge the customer insight, sometimes where they are going into technical details and allow setting the scene and having plans in place for when calling the customer back to address things.
- Customer satisfaction/NPS measurement study for an Internet provider interviewing 2,500 customers and non-customers in 3 cities in Nigeria
- Monthly tracking study interviewing 1,000 IT professionals pan Nigeria
To obtain a quote or proposal for CATI Surveys in Nigeria, send an email to info@webhaptic.com or complete the form below.