Mystery shopping is a form of analysis in which mystery shopping companies send people, also known as secret shoppers, to visit sales locations e.g. showrooms, banks, stores, hotels etc and make sales transactions. This helps to measure overall quality of customer experience and make improvements based on the findings.

In your store, even the smallest deterioration in the speed of service can lead to less customers. We use trained and tested secret shoppers in every geography reinforced with our quality assurance teams to make sure every visit counts in order to analyze the excellence of your customer experience.

Our Mystery Shopping Solutions helps you to:
Consider your CX objectives and apply an optimized approach to achieving improvement through bespoke measurement solutions.
Deliver physical and digital measurement requirements in over 45 markets around Africa
Design reporting dashboards to communicate performance and priorities that drive enhanced customer experiences.
Track actionable outcomes to maximize program benefits and ROI for our clients.
Deep dive into results and data to identify insights and opportunities for further improvement.

To obtain a quote or proposal for mystery Sshopping in Africa, send an email to info@webhaptic.com or complete the form below.